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Thank you to everyone who attended the conference.  I hope to see everyone in November.

Please take our survey to let us know how to improve the event or provide input to the program.

Presentation materials are available on the LSP SharePoint site.  If you do not have access, please contact lsp-coordinator@virginia.edu.

I want to thank the internal vendors that participated in the conference.  Please contact them to find out about their services.

• Cavalier Computers
• Systems Control Center
• Printing & Copying Services (PCS)
• Custom Applications and Consulting Services (CACS) Application Development
• ITS Training & Student Engagement
• University Data Center

• Date: Thursday, April 11, 2013
• Time: 8:30AM – 4PM
• Location: Newcomb Hall
• Theme: Connecting the Connected
• Registration: Closed

Keynote Speaker: James Hilton, VP and CIO of UVA

Our keynote speaker will be James Hilton the Vice President and Chief Information Officer at the University of Virginia. He is responsible for planning and coordinating academic and administrative information technology, voice communications, and network operations on a university-wide basis. He is an advocate of strong collaboration between academic and technology cultures in university environments. He is also a Professor in the Department of Psychology.

The conference is open to the public. The conference schedule is also available as a PDF Document.

Connecting the Connected

This Conference Features Six Tracks:

• Professional Development
• Servers and Device Management
• Servers and Device Management 2
• Security Policies
• Uweb
• Working With Windows

Activities for All:

• 8:30 AM: Registration in Main Lounge Area (Coffee, Bagels, Donuts, and Fruit)
• Noon: Lunch in the Ballroom: LSP Pro Certificates Awarded by Susan Carkeek and Mike McPherson
• 2:00 PM: Keynote in Ballroom: James Hilton, Vice President and Chief Information Officer at the University of Virginia
• 3:00 PM: Your Tech Questions Answered (VP/CIO Management Panel) in the Ballroom

Schedule/Options/Sessions by Track 

Feel free to stick with one track, or bounce around from one to another, session by session.  Whichever suits you best. 

Profession Development – Room 481

• 9:00 – Behind the curtain of the M.S. Management of IT (Stefano Grazioli with Jessica Humphrey, Johann Reinicke, Dawn Robinson, Mark Webb)
• 10:00 – LSP Boot Camp (Zeke Crater and John Painter)
• 11:00 – Talking to your users about technology (Dubie Dubendorfer)
• 1:00 – ITIL Phase 1: Incident Management and what it means for LSPs (Tracy Smith, Chris Ledvina)

Servers and Device Management – South Meeting Room

• 9:00 – The Benefits of Eservices Domain Membership (Pete Hellman)
• 10:00 – Panel on deployment Tools in use at UVa – SCCM server, MDT, KACE (Jason Bayers – KACE, Young Kim – MDT, Mike Beverage – SCCM)
• 11:00 – Is System Center 2012 Configuration Manager right for me? (Howard Carter – Microsoft)
• 1:00 – Technical dive in to Configuration Manager 2012 (Howard Carter – Microsoft)

Servers and Device Management 2 – Board Room

• 9:00 – Nagios: A free tool to monitor servers (Rich Gregory)
• 10:00 – Managing and Deploying iOS Devices (Jayson Bevins and Jack Burns – Apple)
• 11:00 – Production non-clustered Hyper-V Environment (Jacob Neal)
• 1:00 -NO SESSION (Room reserved)

Security Policies – Room 389

• 9:00 – UVA Information Technology Audit (Kevin Savoy and Courtney Oxman)
• 10:00 – Data policies – You Want To Do What? An Information Policy Review & Discussion (Caroline Walters and Brian Davis)
• 11:00 – BYOD – Consumerization in the Business World; What’s It Mean to Me? (Jer Kong)
• 1:00 – New Free Security Tools for LSPs from ISPRO (Tony Townsend)

Uweb – Commonwealth Room

• 9:00 – Mobile Web: Responsive Design and Cross Platform Mobile Apps (John Rhea and Doug Chestnut)
• 10:00 – Social Media: Small Bets; Big Wins (Valerie Harnesss and Fareine Benz) 
• 11:00 – Lightning Round (Doug Chestnut moderator) [submit and vote here]
• 1:00 – WordPress and Drupal: Lessons Learned, Problems Solved (Panel – Lynne Bell, Carey Hill, Dave Moody, and Anson Parker; Cathy Derecki moderator)

Working With Windows – Kaleidoscope Room

• 9:00 – Windows 8 in the Enterprise and the Microsoft Desktop Optimization Pack (Marty Smith and Steve Scholz – Microsoft)
• 10:00 – Running Windows Without Administrative Privileges (Shawn Gimbert)
• 11:00 – Leveraging Technology in Administrative Environments (Chris Prue)
• 1:00 – Talking Windows with your users – Comparing Windows 7 and 8 (Adam Gutterman)

Session Descriptions

Profession Development – Room 481

9:00 – Behind the curtain of the M.S. Management of IT

Stefano will present an inside look at the MSMIT Program. Jessica, Johann, Dawn, and Mark who are current students and UVA employees will talk about their recently completed projects.

Presenters: Stefano Grazioli, Director, M.S. in the Management of IT and Professor of Information Technology, McIntire School of Commerce with Jessica Humphrey, Johann Reinicke, Dawn Robinson, Mark Webb candidates in the Master’s Program

10:00 – LSP Boot Camp 

Designed for new UVA LSPs, we will discuss the Must-Knows and the Nice-to-Knows of being an IT professional at UVA. Although designed for those who have served as UVA IT professionals for less than two years all are welcome.

Presenters: Zeke Crater, LSP (University Library); John Painter, Systems Analyst (Office of Assessment and Studies)

11:00 – Talking to your users about technology

Presenter: Dubie Dubendorfer, IT Operations Administrator, UVIMCO

1:00 – ITIL Phase 1: Incident Management and what it means for LSPs

ITS is implementing ITIL best practices starting with Incident Management. As both a consumer and supporter of technical services, get a unique behind-the-scenes look at the new Incident Management processes that will be going “live” just weeks after the LSP conference. This session will answer questions like what is Incident Management and how will Incident Management benefit me? We will also discuss the next ITIL implementation phases of Change and Problem management.

Presenters: Tracy Smith, Director Infrastructure Support Services & Administration, ITS Enterprise Infrastructure; Christopher Ledvina, IT Process Analyst, ITS Infrastructure Support Services & Administration; Jason Weinstein, Sr. Director Enterprise Infrastructure, ITS

Servers and Device Management – South Meeting Room

9:00 – The Benefits of Eservices Domain Membership

A presentation on the benefits of joining computers to the Eservices domain in order to take advantage of services provided by ITS VAMS in an efficient manner. There will be a brief discussion of SharePoint, Exchange/Outlook, Lync, WSUS, file resources and group policy.

Presenter: Pete Hellmann, Systems Development Engineer, ITS VAMS

10:00 – Panel on deployment Tools in use at UVa – SCCM server, MDT, KACE

Jason Bayers will discuss KACE. Yong Kim will discuss MDT. Mike Beverage will discuss SCCM

Presenters: Jason Bayers, IT Supervisor, McIntire School of Commerce; Young Kim, LSP, Information Technology Services; Mike Beverage, Systems Support Specialist, Office of Financial Analysis

11:00 – IS System Center 2012 Configuration Manager right for me?

In this session we’ll discuss whether Configuration Manager 2012 is the “right fit for an organization and the key advantages of the latest version over its predecessor.

Presenter: Howard Carter, Microsoft

1:00 — Technical dive in to Configuration Manager 2012

In this session we’ll discuss the fundamentals of System Center 2012 Configuration Manager hierarchies and the capabilities that can be brought to bear in your organization to improve patching, software delivery, OS deployment, and compliance reporting.

Presenter: Howard Carter, Microsoft

Servers and Device Management 2 – Board Room

9:00 – Nagios: A free tool to monitor servers

Anything that you can display and analyse with a script, program or command can be analysed automatically and a status value assigned to the results. This status value is converted into a result (OK, warning, critical) using user supplied ranges. Rich will demonstrate custom scripts that report ambient temperature and failed logins by valid usernames as examples of custom plug-ins.

Presenter: Rich Gregory, Systems Analyst/Programmer (ASCIT / MSE / SEAS)

10:00 – Managing and Deploying iOS Devices

Please join Apple for a presentation on best practices for managing and deploying iOS devices. The focal point of this presentation will revolve around the iOS 6 Deployment Guide and will include demonstrations of Apple Configurator, discussions about the App Store Volume Purchase Program and Mobile Device Management solutions. Attendees are encouraged to review the iOS 6 Deployment Guide, which can be downloaded here: http://www.apple.com/education/resources/information-technology.html

Presenters: Jack Burns, HiED Account Executive, Apple; Jayson Bevins, Systems Engineer, Apple

11:00 – Production non-clustered Hyper-V Environment

An overview of Facilities Management’s production Hyper-V 2.0 (Windows Server 2008 R2), including the backup integration with Microsoft

Presenter: Jacob Neal, Network Analyst (Facilities Management)

1:00 – NO SESSION (Room reserved)

Security Policies – Room 389

9:00 – UVA Information Technology Audit

UVA Information Technology (IT) Audi. Brief introduction to the UVA IT Audit function and the role played within the University and Hospital System. Discussions will include: Overview of IT Audit, IT Auditing Processes, Forensics and Investigations Processes, ISO 27002, and Past Audit Issues Commonly Found and Worth Discussing.

Presenters: Kevin Savoy, MBA, CISA, CISSP is Director of Hospital and IT Audits for the University of Virginia and is a licensed CPA in Virginia; Courtney Oxman, MS, CISA, CRISC, CIA is Associate Director of IT Audits for the University of Virginia

10:00 – Data policies – You Want To Do What? An Information Policy Review & Discussion

Collect helpful hints, tips and ideas for better compliance with the University’s information policies and standards, including security, data protection, records management, and other best practices. Get a heads-up on updated policies and standards and those in discussion.

Presenters: Caroline J Walters, CRM, University Records Officer, ISPRO; Brian Davis, Director, Information Security, Policy and Access, ISPRO

11:00 – BYOD – Consumerization in the Business World; What’s It Mean to Me?

Lately, the topic of BYOD (bring your own device) is making much more penetration in the business world. Consumerization of computing devices and smartphones is making the enterprise that much harder to manage. The majority of my I.T. career has been centered around the academic world where students were bringing their own computing devices every year. This strategy has several positives, and a whole lot of negative. What does it mean when you allow one of these BYOD’s on your enterprise network doing business related transactions? If we do let our users bring their personal devices, are their security standards and awareness up to par?

We will explore two major issues: a) Smartphones/tablets – what’s really on there? Do you know? What happens when you lose it? Whose responsibility is it to update the OS? b) Social Awareness - we trust people way too much. We really need to wear our tin foil hat a lot more often.

I will show several quick demonstrations that will allow me to obtain key information to allow me to get at more sensitive information. This is a huge dilemma for BYOD, as the I.T. office will most often not have any kind of controls or filters at the computing level.

Presenter: Jer Kong, Information Security Analyst , ISPRO

1:00 – New Free Security Tools for LSPs from ISPRO

Tony Townsend will talk about three new tools that will help LSPs keep systems at UVa secure. Three tools are available now. Find out about the FireEye monitoring devices to stop malware before it hits your users, scan your web applications for security holes with the IBM Rational App Scan, and look for specific device problems with Nessus general device scanner. We’ll also take a look at upcoming improvements to the notification and remediation processes that should make security easier for LSPs.

Presenter: Tony Townsend, Security Analyst, ISPRO

Uweb – Commonwealth Room

9:00 – Mobile Web: Responsive Design and Cross Platform Mobile Apps

An answer for mobile users is a necessity in today’s world. John Rhea will discuss the basics of that hallowed buzzphrase “Responsive Design” and how to implement it in your projects. Doug Chestnut will then discuss how to implement cross platform mobile apps using your already honed web skills.

Presenters: John Rhea, Webmaster Curry School of Education; Doug Chestnut, Web Programmer, UVA Library

10:00 – Social Media: Small Bets; Big Wins

We all know social media platforms matter; higher education can’t afford to ignore the digital spaces in which their students, faculty, staff, alumni and potential community members already converse. The challenge is more often one of resource allocation: How do you secure social media “big wins” while under a time/labor/budget crunch? A collaborative effort between Darden’s Communication & Marketing and Admissions departments, join Valerie Harness and Fareine Benz as they share how small bets led to big wins for the Darden School of Business and how you might benefit from some of their favorite tools of the trade.

Presenters: Valerie Harness, Web & Social Media Manager, Communication & Marketing for UVA Darden School of Busines; Fareine Benz, Admissions & Marketing Specialist, Admissions for UVA Darden School of Business; Ray Nedzel, Webmaster, School of Medicine 

11:00 – Lightning Round [submit and vote here]

Lightning Rounds are 5 minute sessions which are designed to showcase your work with cutting edge technology, new solutions and emerging trends; it is also an opportunity to get new information out to the uWeb community. Speakers are limited to 3-5 slides.

Moderator: Doug Chestnut, Web Programmer, UVA Library

1:00 – WordPress and Drupal: Lessons Learned, Problems Solved

More and more, WordPress and Drupal have entered higher education as the current open source content management tools of choice. Yet, aside from sometimes emotional debates about one system’s inherent superiority over the other, there is little objective discussion of when Drupal or WordPress makes sense and why. In this session, developers and users of Drupal and WordPress at UVa will discuss their choice of either platform, the problem it addressed, how their choice solved the problem, and lessons learned. Those with questions about the advantages of either platform are welcome to ask questions. This is not a debate, but rather a moderated discussion of how each of these open source tools has been used to address specific web needs for the University. Discussion will be moderated by Cathy Finn-Derecki of the School of Medicine.

Panel: Lynne Bell, Director of Development Communications, Curry School Foundation; Carey Hill, Web Developer, UVA Office of Communications; Dave Moody, Webmaster, Health Sciences Library; Anson Parker, Web Developer, Health Sciences Library; Moderator: Cathy Finn-Derecki, Web Developer, School of Medicine

Working With Windows- Kaleidoscope Room

9:00 – Windows 8 in the Enterprise and the Microsoft Desktop Optimization Pack

Windows 8 brings new opportunities and challenges to enterprise desktop managers. In this session we will cover the use of Windows 8 in the enterprise from deployment to management. We will also discuss the Microsoft Desktop Optimization Pack”talking about each tool in the pack and how it can be leveraged to gain the maximum benefit from Windows 8.

Presenters: Marty Smith, Account Technology Strategist, Microsoft; Steve Scholz, Optimized Desktop Technical Specialist,Microsoft

10:00 – Running Windows Without Administrative Privileges

This session will discuss 1. Why Windows should not be run with administrative privileges as a normal user; 2. The options available to remove administrative privileges, or run as least user access (LUA); 3. How to plan a LUA implementation; and 4. How the Physics Department implemented LUA on its faculty/staff computers and the results of that implementation.

Presenter: Shawn Gimbert, Info Tech Spec II (AS-Physics)

11:00 – Leveraging Technology in Administrative Environments

The Executive Technology (Exec Tech) group provides technological services to administrative-level staff within the Office of the President as well as other Executive Offices supported by ExecTech. Services in this environment are managed by Exec Tech at a level which allows sustainability, security, and hardening of redundancies. Chris Prue, the director of Executive Technology, will discuss the basic framework and systems which provide the foundation for this high level of management. Some examples of structure objects include, Data Protection Management, MS System Center Configuration Manager, and Identity Finder.

Presenter: Chris Prue, Director of ExecTech

1:00 – Talking Windows with your users – Comparing Windows 7 and 8

Much has been written in the tech press about Windows 8. I decided to go all-in several months ago and upgrade my primary computer to find out first-hand what all the hype was about. In this presentation I will give a brief demonstration of how typical computing tasks are similar or different, highlighting some of the improvements and weaknesses. I will also discuss how I expect to see Windows 8 impact our environment.

Presenter: Adam Gutterman, Monroe Hall Computer Engineer (Arts and Sciences Computing Support)

The LSP program is a partnership between Information Technology Services (ITS) and departmental computing professionals throughout the University. The program is open to all University employees working in technology.

Reference